- 60%Tickets deflected
- FullAudit trail
Challenge
A retrieval-grounded support agent handling 60% of tickets with full audit trails. The client needed a production system, not a proof of concept — with the reliability, monitoring, and audit trail that implies.
Scope
Discovery, architecture, build, and a monitored production rollout — delivered as an owned system the client runs themselves.
Process
We scoped the smallest end-to-end slice, shipped it behind metrics, then hardened and scaled — with human-in-the-loop review where correctness mattered.
Proof
Outcomes were measured against a pre-agreed baseline and tracked in production dashboards — the client owns the running system. The headline metrics are below.